Updated: 29 October 2026 · Applies to Smarticulous Company (SL) Limited and relevant divisions.
1. About these terms
These terms cover the informational smarticulous.com website and the general enquiry process for Smarticulous Company (SL) Limited and its divisions. A separate written quote, invoice, order confirmation, project agreement or the Shopify storefront’s checkout terms may apply to an actual purchase or booking. Where inconsistent, the transaction-specific written agreement and applicable law control.
2. Accuracy and availability
We aim to keep descriptions current, but specifications, inventory, images, packaging, prices, promotions, service coverage and timelines may change. Website pages are invitations to enquire, not guaranteed stock reservations or binding offers. Confirm final details and price with the team before payment.
3. Quotations, payments and deposits
Quotes should identify the agreed products or scope of work, prices, currency, payment schedule, delivery or work location, exclusions and validity period. A booking or project date is confirmed only after explicit acceptance and any required deposit or other condition in the written agreement. High-value or specially sourced items can require a deposit. Any non-refundable element must be clearly disclosed and agreed in advance, and remains subject to applicable law.
4. Store purchasing and fulfilment
The physical Smarticulous Store operates in Freetown. The corporate website is not a complete online checkout; the new web and mobile shopping experience is under development. Product purchases, stock availability, pickup or delivery arrangements and payment acceptance must be verified through the store or its live shopping channel.
5. Smart Solutions projects
CCTV, networking, Wi-Fi, smart-home, solar, vehicle multimedia and other technical work may require site inspection, equipment approval, access to the premises, stable power or connectivity, safety conditions and a written scope. Material changes, extra wiring, hidden defects, permits or third-party service fees may affect prices and schedules, subject to prior discussion.
6. Smart Media bookings
Photography, videography, studio sessions and event coverage require confirmation of dates, location, duration, deliverables, editing scope, payment milestones and delivery expectations. Client cooperation, permissions and access can affect production. Rescheduling, cancellation, raw-file delivery, revision limits and usage rights should be addressed in the booking agreement.
7. Warranties, defects and returns
Any product warranty depends on the applicable manufacturer, supplier and written sale terms. Services should be described in the accepted scope; no universal uptime, response-time or outcome guarantee is made on this website. For return and refund procedures see our Returns & Refunds Policy; mandatory consumer rights under applicable law are not excluded.
8. Intellectual property and media portfolio
Website text, branding and original content are protected by their applicable rights. Do not reuse Smarticulous logos or published media commercially without permission. Commissioned media ownership, licensed music, talent releases, editing files and permitted client uses are governed by the specific production agreement.
9. Responsibility and external links
Follow operating, electrical, equipment and safety instructions. External payment, social, maps and retail services are controlled by their respective operators. Nothing here limits liability or rights where such limitation is prohibited by applicable law.
10. Contact and updates
Send policy questions or commercial disputes to [email protected] or call +232 76 762 787. We may revise published terms; the version in effect for a confirmed transaction should be recorded with that order or agreement.