Updated: 29 October 2026 · Applies to Smarticulous Company (SL) Limited and relevant divisions.
1. Scope
This policy explains the contact and review process for Smarticulous Store product purchases. Smart Solutions installations and Smart Media production work are subject to their accepted service agreement and the Service Booking Policy. Applicable statutory consumer rights take precedence over any conflicting policy.
2. Before requesting a return
Contact Smarticulous promptly with your receipt or order number, product details, reason for request and clear photographs if relevant. Do not ship or drop off a return without obtaining instructions, especially for fragile TVs, electronics, power equipment or bulky items.
3. Incorrect, damaged or defective products
Where an item arrives incorrect, damaged or apparently defective, we will review the reported issue, purchase records, condition and applicable warranty or statutory remedies. Depending on the facts and law, an appropriate resolution may include repair, replacement, refund or another agreed remedy. Reporting an issue does not automatically establish its cause.
4. Change-of-mind requests
Returns for preference changes or other non-defect reasons are subject to the product’s disclosed sale conditions and our written approval. Some items may be ineligible once used, installed, activated, altered, personalised or supplied specially, to the extent permitted by law. No universal number of return days is represented here; confirm the period on the invoice or before purchase.
5. Deposits and special orders
High-value cameras, drones, laptops, TVs, Starlink equipment and specially sourced goods may require a deposit. Any deposit described as non-refundable must be clearly agreed before payment, with exceptions and remedies preserved where required by law or where Smarticulous cannot fulfil the agreed order.
6. Inspection and refunds
Products submitted for review may need an inspection of serial numbers, supplied accessories, condition and the issue described. Approved refund amounts, method, timing and any legitimate handling costs will be explained case by case and recorded. We do not promise a fixed refund processing time without confirmation from the payment provider.
7. Manufacturer warranty and installation
Manufacturer or supplier warranty coverage depends on the relevant item and proof of purchase. Damage from misuse, unauthorised modification, improper installation or incompatible power conditions may fall outside limited manufacturer coverage, without affecting non-excludable rights. Professional installation may be separately priced.
8. Contact
Request assistance at [email protected] or +232 76 762 787 and retain your proof of purchase. Smarticulous Store: 5 Wilberforce Road, Congo Cross, by King Street, Freetown.