Updated: 29 October 2026 · Applies to Smarticulous Company (SL) Limited and relevant divisions.
1. Where we deliver
Smarticulous Store serves customers in Freetown and may arrange standard nationwide delivery where the destination, route, carrier and item size are supported. Availability outside Freetown, including Hastings and Waterloo, must be confirmed before dispatch. Service installation travel and media bookings are quoted separately.
2. Delivery options
Orders may qualify for local Freetown delivery, standard nationwide shipping or customer pickup, depending on item and address. Cash on delivery, where offered, is limited to eligible Freetown orders; it is not automatically available elsewhere. Exact carrier, fee and estimated delivery date should be stated at checkout or in the order confirmation.
3. Fees and thresholds
The current store operating guidelines refer to a Le 150 bulky-item delivery charge and a free-shipping threshold at Le 10,000. These are indicative programme rules, not a blanket guarantee: bulky-item handling, distance and promotion eligibility must be confirmed for each order. A quote or current checkout total takes priority over outdated website examples.
4. Processing and handover
Orders are processed after payment or approved payment terms and stock verification. Confirmation and status updates may include Ready for Delivery, Ready for Pickup, Picked Up and Delivered. Pickup customers should wait for a ready notification and bring relevant order confirmation or identification where required.
5. Timing and delays
Delivery estimates vary by inventory location, carrier, weather, route accessibility, security conditions, bulky-item handling and public holidays. Times are estimates unless explicitly guaranteed in writing. Contact us if an order is delayed or an address needs correction before dispatch.
6. Receiving goods
Inspect the outer packaging and items as soon as practicable. Report apparent shipping damage, missing components or an incorrect item promptly, with the order reference and relevant photographs. Keep packaging where possible until the issue is resolved. Do not install a visibly damaged electrical product.
7. International buyers
Customers abroad may arrange products for delivery or pickup within Sierra Leone, subject to verified payment, recipient details and local fulfilment. This does not mean we offer international export shipping; any export request needs a separate written quotation and customs confirmation.
8. Help
For delivery estimates or a shipment issue contact [email protected] or +232 76 762 787, with your order reference. See also our Returns & Refunds Policy.